Our Services

Association Governance Services

"A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities."

Communication

One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions. In addition, effective communication also allows Members to voice their comments, requests, concerns and ideas so that the Board can make its decisions based on the best interests of the entire membership.

To achieve support and adherence to the governance by the membership we foster communication through board and committee meetings, newsletters, private intranets for the board and committees, and Online Services for members to stay abreast of board and committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys and vote - all online.

Responsibilities

Clear delineation of association responsibilities allows the association to optimize the use of Board, committee, and volunteer resources. Our management philosophy views the Board of Directors as the policy making body of the association. Our managers act as advisor to the Board when our expertise and experience can add value. We view our role as the Managing Agent for your community responsible for carrying out the directives of the Board. In this way the Board may delegate the day-to-day operations of the association to the manager such as:

• Completing regular inspections of the property
• Reporting violations of the Covenants, Rules and Regulations, and the Design Standards
• Providing notice to homeowners whose property is out of compliance
• Working with the homeowner to resolve the issue

Business and Financial Services

Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary financial information your association will need to make sound financial decisions.

From developing Pro-Forma operating budgets to reserve funding, our firm has the resources to protect and maintain the financial health of your association. As part of our services we provide the following financial reports on both an interim and annual basis:

• Accounts Receivable Report
• Balance Sheet
• Bank Reconciliation of All Accounts
• Budget Comparison Report
• Cash Disbursement Report
• Operating Budget

Community Building Services

"Positively managing the expectations of the membership can be a great enhancement to the quality of life in a community."

Our managers play a key role in building a sense of community and positively affecting members' perceptions of their association through consistent communications and management of quality events.

To help increase community involvement and volunteer effort, our managers focus on a comprehensive communications program to educate members and provide them with a better understanding of association life. Through printed association newsletters to leading Online Services that provide members with convenience and accessibility to association information and activities, we offer a complete and unparalleled solution for our clients.

Online Association Services

Message From The President: We're excited about offering online association Web services by Vantaca, through our Customer portal (portal.targetpm.com) and consider the service a valuable communication and productivity tool for boards, committees, and residents. Additionally, with the proliferation of connected members, it's a solution that pays for itself.

Our online services will help you to instantly, efficiently, and economically:

• Distribute association information and documents
• Target and send group emails and mailings
• Collect resident information and requests
• Collect assessment payments and fees
• Support resident self-service and access to information
• Optimize use of volunteer time and resources
• Provide education on procedures and rules

We hope you'll take advantage of this new service. If you would like to learn more about the features of the online services, click Online Service Features. If you have any questions or would like additional information, please contact your association's manager.

Carri L. Alper
President

Property Management Services

"We know that a well-maintained property produces the highest returns for owners - and we're proud to offer a long list of satisfied owners as testimony to our maintenance programs."

Our staff has the ability to identify and solve your maintenance issues quickly and effectively utilizing our network of carefully screened vendors-vendors who know the level of service and quality our clients expect. As part of our maintenance program, we provide regular site inspections of the property, present our findings to the Board, and assist in securing bids when maintenance work is needed.

With our Online Services and our emergency phone line, residents can even report maintenance concerns from anywhere and at anytime.